FAQ: Answers about cloud file storage & sharing

Who is the platform for?

The is designed for a variety of users: individuals, professionals, and businesses. It is particularly useful for those who need to store, share, and manage files online:

  • Individuals who want to back up personal data or share large files with friends and family.
  • Professionals such as photographers, graphic designers, and videographers who need to share large media files with clients or collaborators.
  • Businesses that require a secure platform for storing and sharing sensitive documents, collaborating on projects, or distributing content to customers or employees.
  • Educational Institutions for sharing materials and resources with students and faculty.
  • Sport organizations for managing an publishing photos and videos

Overall, is tailored to meet the needs of users who require efficient file storage and sharing solutions.

Are my files private?

Yes, all stored data is private and links are not automatically published. You can change the default link access rights for files and folders in your account settings. Folders can also have an additional password.

How much data can I store?

As much as you need - you can add the disk space available in your account at any time by subscribing to additional terabytes.

How can I access my files?

After your upload, your files are stored on secure cloud servers. Each folder and file automatically receives a unique link. You can share a link to folder or file and change access rights or set a password.

Can I store any kind of files?

Yes, you can upload, store and share all types of files - documents, photos, videos, audio and other. The system preserves original file sizes and meta data. Basic, PRO and Business accounts have different upload size limits, to be seen on the price list.

What payment methods do we accept?

We accept VISA, Mastercard and bank wire transfers for Business invoices. We do not have access, nor do we store your credit card data. All payments are made via banks and secure PCI-DSS certified payment institutions.

What data security levels and solutions are used?

Encrypted data channels, reserved data arrays, backup servers, web firewalls and antivirus technologies are used. However, no additional copies are made for your data. You can create additional encrypted data copies with the Duplicati backup tool or synchronize the entire account content to another computer/server.

How long are files stored for free users?

Registered users have permanent disk space for file storage, which can be increased by subscribing to a PRO or Business account. Files that exceed the available space or files from non-registered users will be available for up to 60 days after upload, depending on the set deletion period.

How can I delete anonymously uploaded files?

If the owner's email is specified in the first field when uploading files, the edit and delete link is also sent to this email. Registered users can manage and delete their files in the "My files" section. If you forgot to authorize, you can still attach files uploaded from this device to your account immediately after logging in.

Can I get the file link immediately while the files are still being uploaded?

Yes. After pressing the "Save files" button, the access link is shown immediately. If you are a registered user, the new link will also immediately appear in the "My Files" section of your account as a new folder. Hence, there is no need to wait for the upload to finish. For free accounts, by default, this link is available with link access rights, so you can share it with other users without registration.

Why can′t we refund payments?

You can try the system for free. When you subscribe to a paid account, the system automatically connects you to the paid options, reserves disk space, gives you access to the paid files or prints your photos, while contacting other IT systems and suppliers who provide the requested part of the service. All information on the terms of the transaction is provided at the time of placing an order for the specific service, before payment is made. All users are subject to the terms of use of the platform. In addition, cancellation of payments is costly - complicating accounting and tax calculations.

What data is stored about me?

The data you have provided yourself when creating a user account. This data is visible and can be changed in the account settings. More information is available in the privacy policy.

What is the password for the archive file I downloaded?

The password must be requested by the file owner as we do not set passwords. The file uploader knows the password. If you need a password, we can't help you.

I created an account with 3rd party SSO authentication. What is the password for my account?

If you have created an account with 3rd party authentication (Google, Microsoft, Facebook, Apple), but you want to log into the account with your e-mail and manually create a password, you must reset the password to the registered e-mail. After setting a new password, you will still be able to sign in using 3rd party authentication as well.

Can’t download the file, what can I do?

Downloading files may be affected by the quality of the Internet connection between the client and the server, the client's device and Internet browser settings, paid or free account, server load, system limits, and other factors. Try another device. If you still can't download the file, report it in the contact form.

Account upgrade by subscription

If you need more space or features, upgrade your account by subscribing to one of the plans .

If you have already subscribed to a PRO account and need more space, subscribe to another PRO account. Making another subscription will not automatically cancel the existing one. Space and features included in active subscriptions add up.

If you want to replace one plan with another, you need to cancel the existing subscription in the settings. Space and features will be available until the end of the paid period.

I don’t want to receive email updates

In your account settings "Email preferences" you can mark the topics about which you do not want to receive e-mail notifications.

How to address complaints regarding published content on the platform?

Please submit your complaint (a DMCA type application) for content removal using this form .

Can I edit documents in the browser on the platform?

Yes, you can edit the most popular office format documents and images in a web browser if you have subscribed to at least a PRO account.

How can I delete my account?

Basic and PRO accounts can be deleted in account settings . All files in the account must be deleted before this. Business accounts should ask admin.

Ask other questions at or use contact form