Files are deleted

Possible reasons:

  • ✓Expiry date is over
  • ✓Owner has deleted files
  • ✓The link is incorrect
Folder info:
Supergirl.Sample.HDR.mkv
2026-07-28
2026-08-12
2026-09-11
Restore files
Files can be restored within 1 month after deletion.
These files can be restored until: 2026-09-11
To restore them, subscribe to the PRO account where the files will be restored.
Subscribe to PRO storage account and restore files
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Basic account
Free
20GB storage a month
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PRO
$7,9 /month
$9,9 /month
118,8$ 94,80$ yearly
Up to 3× faster uploads
2 TB scalable storage
50GB file size
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Password-protected links
Set delete date
File recovery for 30 days
Realtime Document editor
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XMP, IPTC, EXIF support
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TEAM
$19 /month
$25 /month + VAT
300$ 228$ + VAT yearly
4 users and 2TB included
More powerful servers
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File size up to 200GB
Access file versions
File recovery for 30 days
2FA and security settings
Email notifications about file actions
Technical support
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BUSINESS
$99 /month
$125 /month + VAT
1500$ 1188$ + VAT yearly
5TB and 10 users included
Business storage tier
Business features and invoicing
File size up to 400GB
File versioning
File recovery up to 5 years
2FA and security settings
Full activity history
Priority business support
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FAQ about File Storage, Data Security and Features

Are the files private?
Yes. Your files are stored securely in certified data centers within the European Union and are accessible through your Files.fm account.

Each folder and file automatically receives a unique link with customizable access levels — Private, Link-only, Password or Public. If a file or folder isn’t set to Private, anyone you gave the link or password can view its contents.

You can manage privacy and access settings - for your entire account, or set individually for each folder and file.
What is Files.fm for?
Files.fm is built for professionals, teams and media creators who need a secure, reliable way to store, manage and share large files online. Upload files up to 20 GB for free, share them instantly with unique download links, and upgrade when you need more storage, faster transfers, branded galleries, team access or advanced business features.
Where are the files stored? How are they accessed?
Your files are stored securely in Files.fm data centers within the European Union. Location depends on your account plan, storage tier and privacy settings.

By default, files are accessible through your Files.fm account. You can control access at account, folder or file level by setting content as Private, shared with selected users, accessible by link, password-protected or Public.

For link sharing, only people with the link can access the content, unless you make it private or add extra protection such as a password. For business use, Files.fm also supports user access controls, activity logs and team-level security settings.
What file types can I store?
You can upload, store and share any type of file — including documents, photos, videos, audio, archives and creative project files.

Files.fm preserves your files in their original size and quality. You can also select and upload multiple files at once, making it easy to transfer full folders, media collections or business documents.

Free accounts include basic upload limits, while PRO, TEAM and Business plans provide higher upload sizes, more storage and advanced sharing features.
What to do if there are complaints about the content published on the platform?
If you believe that content published on Files.fm infringes your rights or violates our terms, please submit a content removal request (DMCA-style complaint) using this this form .

Our team will review the report and take appropriate action as quickly as possible.
Payment methods
We accept VISA, Mastercard and bank transfers for Business accounts. We do not have access to and do not store credit card data. Payments are made through secure PCI-DSS certified payment institutions and banks. All subscription payments are final and non-refundable once charged. Subscriptions can be canceled at any time by the user in their account settings. When canceled, access continues until the end of the paid period.
How we protect your data
All files are uploaded, stored, and shared securely with encryption.

You can use the Duplicati Backup tool to create private, encrypted copies of your files stored in a secure data center. By default, data arrays are protected and redundant, but no additional backups are created unless you use the Backup or Sync tools to store copies on other devices.

We strongly recommend keeping a full copy of your data on your own computer or a remote server for maximum protection.
How long are my files kept on Files.fm?
File storage duration depends on your account type.

Unregistered or Free users can upload and share files for up to 60 days.

Pro and Business account users receive permanent storage, along with detailed upload history, access statistics, and advanced file privacy controls.
How can I delete files?
Yes, you can delete your uploaded files at any time.

If you provided an email address during upload, a delete-file link was sent to that email — you can use it to remove the file.

Registered users can delete their uploads directly from the My Files section.

If you uploaded files before logging in, you can view and manage those uploads from the login page, or contact support for assistance.
Do I get a sharing link immediately after starting upload?
Yes. Your sharing link should appear at the top of the file upload window right after you click "Start file upload".

For registered users, the uploaded file link also appears as the latest entry in "My files" section.
Why can′t we refund payments?
You can try our platform free of charge before making any payment.

When you decide to order a service, the payment is confirmed by you and processed automatically. At that moment, our system immediately performs the requested actions — reserves server space, activates premium features, provides access to paid content, or starts connected services such as photo printing or partner system integrations.

All details about your order and payment are shown clearly before you confirm it.
How much data can I store?
Files.fm can scale from gigabytes to terabytes, even petabytes, as your business grows. Start with the storage included in your plan and add more capacity whenever you need it.
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