Frequently asked questions with file storage, data security and features

Are my files private?

The files are available in your account and are stored in secure data centers in the European Union. Each folder and file is automatically assigned a unique Internet link. Links have access rights: Private, Link, Public. If the link rights have not been set to private, then when you open the link, its content will be available.

File access settings are available both for the entire account and for each folder and file.

What is the Files.fm platform for?

Anyone looking to store and share their files with ease. Upload files of up to 5 GB for free and share unique links with anyone, anytime.

Where are the files stored? How are they available?

The files are available in your account and are stored in secure data centers in the European Union. Each folder and file is automatically assigned a unique link. Links have access rights: Private, Link, Public. If the link rights have not been set to private, then when you open the link, its content will be available.

File access settings are available both for the entire account and for each folder and file.

What file types can I store?

Upload, store and share all types of files - documents, photos, video, audio and other. The system preserves original file sizes. Select and upload multiple files at once.

Basic account user have a 5 GB upload limit, Pro - 20 GB and Business accounts have a 50 GB limit. Use Sync for unlimited uploads.

What to do if there are complaints about the content published on the platform?

Yes. Please submit your complaint (a DMCA type application) for file removal using this form .

Payment methods

We support VISA, Mastercard, bank transfer and internal Files.fm tokens.

We do not have access, nor do we store your credit card data. All payments are made via banks and secure PCI-DSS certified payment institutions.

Data security

Files are uploaded, shared and encrypted securely.

Use the "Backup" tool to create private encrypted backup copies stored in a secure data center. Otherwise, data arrays are reserved, but no additional backups are made for your files.

How long are files stored for free users?

This depends - unregistered users can access and share uploaded files for up to 60 days.

Pro and Business account users have free permanent file storage space, with access to upload details, access statistics and file privacy management.

How can I delete files?

You can. To delete files, provide an e-mail address for file management in the first field of the file upload form. The "delete-file" link will be sent to this email.

Registered users can delete their uploads in the "My files" section. In case of uploading files before logging-in, see the uploads made from your device in the login page (or contact support).

Do I get a sharing link immediately after starting upload?

Yes. Your sharing link should appear at the top of the file upload window right after you click "Start file upload".

For registered users, the uploaded file link also appears as the latest entry in "My files" section.

Why can′t we refund payments?

Because payments are processed automatically. As soon as a payment is made, the system reserves disk space, unlocks instant features and/or grants access to paid content.

To see if this is for you, try the Business account for free for 14 days.

How much data can I store?

Store as much as you need - rent more storage space as you go.

Your received Files.fm tokens also add to your permanent disk space.